Refund and Cancellation Policy

At FairPockets Technology Private Limited, we are committed to providing a seamless and satisfactory experience with high-quality and valuable service to our users on our lead generation platform.

We acknowledge that you may harbor apprehensions regarding our refund policy, particularly concerning our comprehensive database. Here, we aim to explain our approach to refunds and what you can expect. Please read the following refund and cancellation policy carefully to understand our practices.

Our Refund Guarantee:

Refund Eligibility:

  • We guarantee that you will receive access to our complete database, as described in our product offerings. This means you should be able to download and access the entire database once your order is completed.
  • Refunds will only be considered under specific circumstances, including but not limited to:
    • Duplicate or accidental payments
    • If no individual transaction occurs on the platform, meaning there is neither any data uploaded by the client nor any verified lead downloaded from the platform by the client.

Refund Procedure:

Users seeking a refund must initiate contact with our customer support team at support@fairpockets.com within 2 days from the transaction date and clearly explain the shortfalls.

Our team will evaluate the circumstances, and if the criteria for a refund are satisfied, initiate the refund in terms of credit.

What We Cannot Refund:

  • Upon successful access and download of our database, regrettably, we cannot entertain refund requests, regardless of your decision to utilize or integrate it into your system. Ensuring the return or discontinuation of the database's use becomes impracticable once it is in your possession.
  • Refunds will not be provided for dissatisfaction with the quality of leads if they meet the agreed-upon criteria.
  • Customized lead packages and services are non-refundable once delivered.

Your trust is highly valued, and we are dedicated to delivering a sturdy and dependable lead-generation platform. Should you have any inquiries or concerns regarding our refund policy, feel free to contact our customer support team.

Cancellation Policy:

Cancellation by Users:

If the user meets the refund criteria outlined in the refund policy, the cancellation will be processed after deducting 50% of the fee as an activation fee.

Cancellation by Company:

FairPockets Technology Private Limited retains the rights to cancel or suspend user subscriptions or services in case of terms of service violations or other justifiable reasons.

Policy Alterations:

FairPockets Technology Private Limited reserves the right to amend or update this Refund and Cancellation Policy at any time. Users shall be apprised of such changes through our website or other communication channels. Clients are responsible for periodically reviewing this policy for any updates.

Usage of our lead generation platform implicates agreement with the terms and conditions delineated in this policy. Should any part of this policy be disagreeable, refrain from utilizing our services.